Complaint

Do you have a complaint?

We recognise the importance of your feedback and this helps us to continue to develop and improve what we do for everyone. Complaints form an important part of this feedback.

You can make a complaint about any NHS treatment or service that either you or your family has received. You can complain on behalf of someone else, however, his or her written consent will be needed.

If a problem happens you can either speak to the person concerned or if you prefer contact the Patient Advice and Liaison Service (PALS) who will listen to your concerns. The PALS team is available:-

Monday to Friday: 8.30 am to 4.30 pm

Call us free on: 0800 0525270

Email: WestYorksPALS@nhs.net

For further information about making a complaint, please read our complaints leaflet below. 

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