Listening to what patients, carers or family members tell us is very important so that we can capture their views and experiences to help shape healthcare services. We will also use what they tell us to help us monitor services so that we know they are high quality, safe and what people would expect from a modern NHS.
We want to hear your views on the services that you use – help us improve the services we commission by submitting your own personal patient experience of healthcare services in Leeds.
Tell us your story
When people tell us their stories, it gives us valuable insight into the quality of their healthcare and their opinion of their service they received. Patient stories are where patients, carers or family members discuss their experience, often related to a traumatic event or someone dealing or living with a long term condition. What people tell us includes the emotional effect that it has had on them, as well as what they need and expect from services.
Our public Governing Body meetings start with a patient story that explains your experiences of the services in Leeds that we commission.
NHS Leeds West Clinical Commissioning GroupSuites B5-B9Wira HouseWira Business ParkLeedsLS16 6EB
How do we gather patients’ experiences?
There are a number of ways we can collect this information, and this includes:
- Patient advice and liaison service (PALS)
- Friends and Family test
- Complaints, compliments and concerns
- Issues raised by third parties and patient advocates, such as carers, third sector, MP letters, local elected members
- Media coverage
- Online surveys, such as Patient Opinion and NHS Choices
- Social media – eg. Facebook or Twitter
- National Patient Survey and GP practice survey results
- Leeds Citizen’s panel
- Engagement work with patients, carers, public and other stakeholders
- Patient Participation Groups
- Individual interviews and focus groups
- Videos and patient diaries
National GP Patient Survey
The NHS England GP Patient Survey highlights what patients think about their GP surgeries and other primary medical care services in England. It assesses patients’ experiences of the access and quality of care they receive from their local GPs, dentists and out-of-hours doctor services.
They are used to assess how well the NHS is performing, leading to quality improvements throughout the primary medical health care service in England.