NHS Leeds West Clinical Commissioning Group signs up to global ‘Hello my name is…’ campaign

NHS Leeds West Clinical Commissioning Group (CCG) is joining an ever growing social media movement inspired by a terminally ill doctor from Leeds who is campaigning for compassionate care for patients.

The ‘Hello my name is…’ campaign was spearheaded by Dr Kate Granger, a specialist registrar from Yorkshire who works at Mid Yorkshire Hospitals NHS Trust, to improve the patient experience not only here in the UK, but across the world.

Kate became frustrated with the number of staff who failed to introduce themselves to her when she was in hospital. Her campaign on social media platform Twitter is inspiring nurses, doctors, therapists, receptionists, porters, domestics and staff in all roles to say ‘Hello my name is…’.

Kate, 33, has terminal cancer, and has made it her mission in whatever time she has left to get as many members of NHS staff as possible pledging to introduce themselves to their patients.

This campaign is simple – reminding staff to go back to basics and introduce themselves to patients properly. Kate talks about this as “the first rung on the ladder to providing compassionate care” and sees it as the start of making a vital human connection, beginning a therapeutic relationship and building trust between patients and healthcare staff.

The campaign has already been endorsed by a number of well-known figures including David Cameron,  Jeremy Hunt, the Countess of Wessex, Bob Geldof, and Drew Barrymore.

We are delighted to support this campaign, which highlights the importance of treating patients as people. Kate’s story clearly shows how a simple gesture and introduction can have such a positive impact on a patient’s experience of care. Although many members of our staff are not involved in directly caring for patients it is important that, as a statutory NHS body, we sign up to the key principles of the campaign. I will be proudly wearing my ‘Hello my name is…’ badge and hope others will do the same.

Diane HampshireDirector of Nursing and Quality at NHS Leeds West CCG

I’m happy to see NHS Leeds West CCG supporting ‘Hello my name is…’ campaign. With more NHS organisations getting involved there will be a clear path towards compassionate care across the country.

Dr Kate Granger

The CCG has joined forces with more than 112 NHS organisations who have pledged to launch their own ‘Hello my name is…’ campaign.

To find about more about the campaign, visit www.hellomynameis.org.uk/home


Notes to editors

Support ‘Hello my name is…’ campaign

You can support Dr Granger’s campaign on Twitter by sending her a message at @GrangerKate, including your name and the phrase #hellomynameis.

To find about more about the campaign, visit www.hellomynameis.org.uk/home

Dr Kate Granger

Dr Kate Granger is working as a specialist registrar in Yorkshire. One of her main clinical interests is Palliative Care in the acute hospital setting and has just finished her Palliative Medicine Certificate.

Kate is also a terminally ill cancer patient with a very rare type of sarcoma, and is currently having palliative chemotherapy for a recent progression in her disease.

Kate has written books, as well as posting tweets (@GrangerKate) and blogs regularly about her experiences of illness.

She is passionate about quality improvement and how she can use her experiences and observations as a patient to make the care delivered in the NHS better.

Kate started the ‘Hello my name is…’ campaign following her own experience as a patient where she made the stark observation that many staff looking after her did not introduce themselves before delivering care. Find out more about ‘Hello my name is…’ http://hellomynameis.org.uk/

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Issued by the communications team at NHS Leeds West CCG. You can contact the team on 0113 84 35528 or 0113 84 35470. Alternatively please email us: commsleedswestccg@nhs.net